1. Overview

• This Refund and Cancellation Policy applies to all purchases of subscriptions and services made through Catalyst DigiTech Private Limited ("Company", "we", "our", or "us"). By subscribing to our services, you agree to this policy.

2. Free Trial

• We may offer a free trial period for new users. If a free trial is available:
• You will not be charged during the trial period.
• If you do not cancel during the trial, your subscription will automatically convert to a paid plan, and your payment method will be charged accordingly.

3. Subscription Cancellation

• You may cancel your subscription at any time by:
• Logging into your account and following the cancellation instructions.
• Contacting our support team at helpdesk@CatalystSoft.in.
• Note:
• Cancellation will stop the auto-renewal of your subscription.
• You will retain access to the service until the end of your current billing period.
• We do not provide partial refunds for the remaining days in the billing cycle.

4. Refund Policy

• 4.1 Monthly Subscriptions

  • Refunds are generally not available for monthly plans.
  • If you believe you were charged in error, please contact us within 7 days of the charge for review.

• 4.2 Annual Subscriptions

  • We offer a full refund within 14 days of the initial purchase of an annual subscription.
  • After 14 days, no refunds will be provided, but you may cancel auto-renewal.

5. Exceptions

• Refunds may be granted at our sole discretion for special cases, including:
• Technical issues that prevent usage of the service (must be verified by our support team).
• Duplicate payments or accidental charges.

6. Changes to this Policy

• We reserve the right to update or change this policy at any time. Changes will be posted on this page with the updated effective date.

7. Contact

• For any questions about this policy, please contact:
  helpdesk@catalystsoft.in
  Phone: +91 86-800800-36